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About CivicTrak

Built for city clerks, council staff, and community leaders who need to get work online quickly — and keep residents informed.

Whether you're a city manager, clerk, IT director, or communications officer, CivicTrak gives you the tools to inform the public, streamline services, and meet your legal obligations — all in a fast, user-friendly, and affordable Drupal 11 package.

Core Features

Alerts

Automated alert system displays urgent information on every page. Scheduling is automated and alerts can be dismissed by users in their browser.

Departments & Directory

Staff listings with photos, job titles, emails, and phone numbers.

Job Listings

Post jobs, set expiration dates, and automatically archive past listings.

Events

Highlight community events with maps, images, and smart dates.

Public Notices

Share legal notices, alerts, public hearings, and emergency messages.

Agendas & Minutes

Post meeting packets and archive them in a searchable format.

Downloadable Forms & Ordinances

Let the public access or download permits, codes, and documents anytime.

Drag-and-Drop Page Building

Built-in Layout Builder gives staff the ability to:

  • Create custom pages for campaigns, leadership, and departments
  • Visually reorganize homepage and key landing pages
  • Drop in blocks, forms, videos, or notices without touching code

Smart Categorization

CivicTrak includes built-in vocabularies for:

  • Departments to group content and contacts
  • Service Types to organize offerings
  • Alert Severity for priority messaging

Custom Forms with Webform

Collect anything — securely and easily:

  • FOIA and permit requests
  • Resident feedback and surveys
  • File uploads, conditional logic, notifications

Mobile + Accessible

Fully responsive and WCAG 2.1 compliant:

  • Keyboard navigation & screen reader support
  • Structured layouts for all screen sizes
  • Color contrast & semantic headings

Security, Hosting & Support Included

Automatic Drupal core + module updates
SSL encryption & daily backups
Accessible theme + mobile-first design
Email support included with onboarding
No developer needed to manage content

Whether you serve 3,000 or 300,000 residents, CivicTrak is your digital front door.

Industry Research

See why 73% of municipal websites fail compliance while costs have increased 340% since 2020.

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